Cancellation & Refund Policy

Cancellation and Refund Policy

Last Updated: 15 June 2026

At Lifeline Solutions, customer satisfaction is important to us. This Cancellation and Refund Policy outlines the terms under which cancellations, returns, replacements, and refunds are processed for purchases made through https://lifeline.ind.in.

  1. Order Cancellation

Before Shipment

Customers may request cancellation of an order before it has been shipped. If the order has not been dispatched, a full refund will be processed.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may, however, be eligible for a return or replacement as per this policy.

  1. Return and Replacement Policy

Customers may request a return or replacement under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product has a manufacturing defect.

To initiate a return or replacement request, customers must contact us within 48 hours of delivery and provide:

  • Order number
  • Photos or videos of the product and packaging
  • Description of the issue

Requests made after the specified period may not be eligible for return or replacement.

  1. Conditions for Return

Returned products must:

  • Be unused and in their original condition.
  • Include all accessories, manuals, and packaging.
  • Not show signs of misuse, tampering, or physical damage caused after delivery.

Lifeline Solutions reserves the right to inspect the returned product before approving a refund or replacement.

  1. Non-Returnable Items

Returns or refunds shall not be accepted for:

  • Products damaged due to improper installation or misuse.
  • Normal wear and tear.
  • Products modified or repaired by unauthorized persons.
  • Orders placed incorrectly by the customer.
  • Products returned without original packaging or accessories.
  1. Refund Process

Once the returned product is received and inspected, the customer will be notified regarding the approval or rejection of the refund.

If approved, the refund will be processed to the original payment method within 5–7 business days, subject to the processing timelines of banks or payment gateways.

  1. Replacement Process

Where applicable, replacement products will be shipped after verification of the returned item or evidence provided by the customer.

The replacement timeline may vary depending on product availability and location.

  1. Shipping Charges
  • Shipping charges paid at the time of order are generally non-refundable, except where the return is due to our error (wrong or defective product).
  • In approved cases of defective or incorrect products, return shipping costs may be reimbursed at our discretion.
  1. Refusal of Delivery

If a customer refuses delivery of an order without a valid reason, shipping charges and return courier charges, if any, may be deducted from the refund amount.

  1. Contact Us

For cancellation, return, replacement, or refund requests, please contact:

Lifeline Solutions
Website: https://lifeline.ind.in
Email: info@lifeline.ind.in
Phone: 96320 33678

 

Scroll to Top